Refund Policy

The short version

If you are not happy with Tourneyfly+, email us within 14 days of your payment and we will refund it in full. You do not need to explain why.

How to request one

Email jordan@tourneyfly.com from the address on your account and say you would like a refund. That is the whole process.

We will refund to your original payment method through Stripe. It usually appears within five to ten business days, depending on your bank.

What happens to your membership

When we refund you, we also cancel your membership immediately. Your ability to redeem partner discounts ends at that point.

Everything free stays free. Your teams, votes, meals, polls, schedule, and itinerary are unaffected — you keep all of it.

Cancelling without a refund

You can cancel at any time from the Profile screen. Cancelling stops future billing and keeps your membership active until the end of the period you have already paid for.

If you are outside the 14-day window, cancelling is the right move — you keep what you paid for and are not charged again.

After the window

We are not obliged to refund payments older than 14 days, but we would rather you were happy than technically correct. If a partner restaurant refused to honour a listed discount, or something went wrong on our side, tell us and we will make it right.

Renewals

Memberships renew automatically. A renewal charge is treated like any other payment: if you did not mean to renew, email us within the same window and we will refund it.

Questions

Email jordan@tourneyfly.com and a real person will read it.